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Turning off the console, unplugging all power cables and plugging them back in, and restarting the console may fix this issue in some cases.

Distinct from the General Hardware Failure is a similar-looking, but much less serious, error warning where four red lights appear, in which case the console does not detect an AV cable is plugged in; however, this error code is not generated on models equipped with the HDMI connection.

On July 5, 2007, Peter Moore, the Vice President of Microsoft's Interactive Entertainment Business division published an open letter recognizing the console's problems, as well as announcing a three-year warranty from the original date of purchase for every Xbox 360 console that experiences the "general hardware failure" indicated by three flashing red LEDs on the console. The interviews suggest that Xbox 360 units that fail early in their life do so because of problems in the system design, parts supply, material reliability, and manufacturing issues as well as a system not tolerant to faults. During the time of the Xbox being replaced, Microsoft and UPS will keep the client(s) updated with the current status of where the Xbox is and whether it is being repaired or replaced.

These issues were alleged to be the end results of the decisions of management in Microsoft's Xbox team and inadequate testing resources prior to the console's release. On October 17, 2008 a class action lawsuit was filed in California against Microsoft over the RROD problem.

The Xbox 360 video game console is subject to a number of technical problems and failures that can render it unusable.